About MedHaul:
MedHaul is an early-stage, venture-backed startup where we are passionate about enhancing the quality of life for all. At MedHaul, we believe that everyone deserves safe, reliable, and efficient transportation to care, regardless of special, or unique, need. Having access to transportation makes a huge difference for an individual’s quality of life especially for people with reduced mobility due to age, ability, and income.
We’re building leading-edge mobility and data-driven technology to help healthcare organizations understand transportation barriers and solve them by finding and booking transportation for patients with complex needs; such as wheelchair, stretcher, and/or door-through-door transport. We specifically target vulnerable communities, as we are passionate about bringing innovation to communities that are often overlooked.
About the Role:
The SPM will own and develop the future of the MedHaul product. They will increase our platform's reach, capabilities, and effectiveness. The SPM will partner with key team members to expand our services with value-added features that attract healthcare providers and investors.
Understand MedHaul
Review and analyze our customer’s needs and the medical transportation landscape. Build the highest quality user experience and identify opportunities for growth.
Building a roadmap for MedHaul 2.0
You will have the opportunity to bring your expertise and innovative ideas to our team. Your primary responsibility will be to listen to the team's vision for MedHaul 2.0 and to enhance and refine the plans through your experience and creativity. By leveraging your unique background and perspective, you will be tasked with delivering creative and impactful solutions that drive the product forward. Furthermore, you will be expected to showcase your understanding of emerging technology and demonstrate how it can be utilized to bring added value to our product and the health equity landscape in ways that are not yet imagined.
Responsibilities
- Improve all capabilities related to the front and back-end of Medhaul's technology to employ the best practices for reliability, performance, and scalability.
- Work with the sales team to create a roadmap for new product development.
- Manage the overall user experience (UX) and design and build the ideal user interface (UI).
- Improve Medhaul's product by analyzing data, customer feedback, and market research.
- Extensively test all upgrades for usability and provide solutions to any post-launch challenges.
- MedHaul is growing. Evangelize our mission in person, and through thorough documentation. Discuss our capabilities and growth model with current stakeholders and potential investors.
People management
- Value every member of our team and understand that integrity, clear direction, constructive correction, and high standards lead to the best outcomes.
- Build and inspire a top-tier technical team. Manage a flexible group of local and remote resources. Find and nurture talent, work with freelance contributors, and write scope-of-work (SOW) documents.
Project management
- Manage multiple product development processes simultaneously. The SPM must be detail-oriented, organized, and a power user of project management software.
- Maintain a library of documentation tracking all significant changes and upgrades to our platform so future team members can make seamless improvements.
Qualifications
- A Bachelor's Degree in a technical field or equivalent real-world experience
- Five or more years of experience in product management for software, service-as-a-software (SAAS), or similar engineering position
- Three or more years' experience managing technical teams
- Expert-level background in UX and UI research and testing
- Experience developing products for healthcare providers, payors, or healthcare technology organizations
- Experience thriving in a startup environment
- Experience with project management and customer support tools such as Slack, Asana, Trello, Zendesk, and Freshdesk
- Experience with Salesforce, MS Excel and MS Office Suite
- A background volunteering to improve your community preferred
For the right candidate, we'll offer a competitive salary and equity. Most importantly, you'll be doing important work to advance health care access among the most vulnerable. You will be working in a fast paced but relaxed, collegial atmosphere. You will be working with a smart team of technologists, healthcare and health equity experts, transportation specialists, and people with a singular goal of modernizing medical transportation for all patients. This is a Hybrid role that requires travel and occasional work out of the Memphis office.